1. Who We Are
TopUpNol is an independent online service operating at topupnol.com. We facilitate NOL card top-up requests for commuters in Dubai, UAE. Our registered correspondence address is 24 69A St – Jumeirah – Jumeira First – Dubai, UAE. For any privacy-related enquiries, please contact us at support@topupnol.com.
2. What Data We Collect
When you use our service, we may collect the following categories of information:
- NOL Tag ID (10-digit card identifier)
- Top-up amount requested
- Email address
- Payment card data (processed directly by our payment provider; we do not store full card numbers)
- Browser type, device information, and IP address
- Cookie and usage data (see Section 5)
3. How We Use Your Data
We use the data we collect for the following purposes:
- To process your NOL card top-up request
- To send you confirmation emails and transaction updates
- To improve our website and service quality
- To comply with applicable UAE legal and regulatory requirements
- To respond to your enquiries and provide customer support
4. Data Retention
We retain your personal data for up to 3 years from the date of your last transaction, or for such longer period as may be required by UAE law. After this period, your data is securely deleted or anonymised.
5. Cookies
We use essential cookies necessary for the website to function, and analytics cookies to understand how visitors use our site. You may accept or decline non-essential cookies via the cookie consent bar. For full details, please see our Cookie Policy.
6. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your data with the following parties where strictly necessary:
- Payment processors, to handle your transaction securely
- Service providers who assist in operating our platform, bound by strict confidentiality agreements
- Regulatory or law enforcement authorities, where required by UAE law
7. Your Rights
Under the UAE Personal Data Protection Law (PDPL), you have the right to access, correct, or request deletion of your personal data. You may also object to or request restriction of certain processing activities. To exercise any of these rights, please contact us at support@topupnol.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.
8. Security
We use SSL (TLS) encryption on all data transmitted to and from topupnol.com. Our systems and service providers apply industry-standard data protection practices to safeguard your information against unauthorized access, disclosure, or loss. However, no method of internet transmission is completely infallible.
9. Third-Party Links
Our website may contain links to third-party websites for your convenience. These sites have their own privacy policies and we are not responsible for their content or data practices. We encourage you to review the privacy policy of any site you visit via a link on our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website following any such update constitutes your acceptance of the revised policy.
11. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: support@topupnol.com
Phone: +971 50 302 5883
Address: 24 69A St – Jumeirah – Jumeira First – Dubai, UAE